Shipping issues at first included receiving poor shipping packaging, resulting in leaking and damaged soaps. Contacted customer service in 3 different ways and got a response back from one email that the order will be fixed. When my order came back the second time the packaging issues were addressed but the incorrect number of items were not included. I was supposed to get a 3 pack in this scent but only received one, with extras of a different scent. Im assuming they were out off stock in this scent, but I was not contacted about alternatives, so that was a disappointment because it was not what I ordered.